I recently switched to xfinity 2 gig plan, bought the G36 router with the 2.5 gig port, using a CAT 8a wire from the router to the computer, but I only get 800mbps-1200mbps, not the full potential. Already spoke with people in xfinity in person and online, both say that on their end I got the 2.0 gig plan. What could the issue be?
+41- Juggernaut
how are you testing speeds?
What site/app/device?
Try a different test server as some can’t max out a 2 gig connection
- The Many
using the 3 basic ones that pop up, speedtest.net -- fast.com -- fiber.google.com and all of those show the same range 700-1200mbps
for whatever reason my Xfinity app shows the 2.0 gig plan of my main page, but when I go to manage/change plan, I have an invisible 1.2 gig plan selected (???????) Like it doesnt apparently exist BUT somehow I have it. I tried changing to the 2.0 Gig but it doesnt work at all. Tried doing 500Mbps and it wont even let me change to that
+41- Juggernaut
Makes me wonder if you actually have 2 gig service if thats what you’re plan is showing as. You might jump on the xfinity forums or their reddit threads and seeing if something there can help clarify/help out.
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