Question

How do I add a second cable modem to my account?

  • 19 September 2023
  • 4 replies
  • 17 views

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When I click add device, it only lets me choose surfboard mesh or 6GHz devices. 


4 replies

Userlevel 4
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Hello jmattson

                         You can use only one cable modem or gateway on one application you can add devices like router or extenders to the application not another modem to it. So if you are trying to use another modem you need use separate app.

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Where can I find this second app you refer to?

 

Userlevel 4
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In the Surfboard central application, you can usually register only one modem. If you preferred to register another cable modem,

install the Surfboard central application in different mobile phone and registered with different Email address, which is not used in the previous modem setup.

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You’ve got to be kidding. I have to buy a second mobile phone and set up a alternate email address to register a second modem?!?

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