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How to access the GUI web portal

  • July 4, 2024
  • 3 replies
  • 2220 views

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I'm not sure how to ask this question - hopefully someone will understand. One time I was speaking to tech support and I think they had me type my IP address into my web browser search bar and it took me to an Arris page where I could make changes for my modem/router. Now I can't do that or I can't remember how they had me do it. How do I access that page (account page?) again?

Best answer by SURFboard Moderator

Could you help us with the model number to assist you on this?

Generally, for a cable modem, you can login through 192.168.100.1 and for Wi-Fi cable modem or gateway, you can login through 192.168.0.1

This topic has been closed for replies.

3 replies

  • The Many
  • July 5, 2024

That’s the default “local” address of your modem/router. This will work even if you’re not connected to the internet, from any device on that local network (plugged in or on WiFi).

Hope this makes sense.


LoveMyLab
Guardians of the Gateways
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  • Guardians of the Gateways
  • July 6, 2024

For an Arris unit, I would try 192.168.100.1


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Could you help us with the model number to assist you on this?

Generally, for a cable modem, you can login through 192.168.100.1 and for Wi-Fi cable modem or gateway, you can login through 192.168.0.1