+4I just got my shiny new ARRIS Surfboard modem S34 and it seems to be working fine,
but I cannot register it on the warranty site.
it says the modem’s serial does not match the model of S34..
this is total BS I expected better from ARRIS.
Best answer by Melchior
I called the ARRIS support phone number that came up when I got the error..
they told me over the phone that it matched over the phone… S34 and serial number..
so all good now.. but not ok that they have a backend issue online.
+41But it works fine?
maybe a moderator can help register it
+4But it works fine?
maybe a moderator can help register it
the modem it self seems to be working fine.
registration for warranty is failing...
+4no matter how many times I enter the correct serial number it will not proceed...
+41Its not something the forum can fix. You’ll need to get a hold of someone with support or a moderator on here. You could try PM one of the moderators.
+4too bad, I used to have high hopes for the ARRIS brand…
its running hot too.. no other issues this week since I bought it on Amazon and got it installed myself.
It's normal for the modem to feel warm during operation. However, if it becomes uncomfortably hot to touch, that could be a concern.
You can register your warranty by visiting our website at www.arris.com/consumersupport.
If you're unable to register the product, please feel free to reach out to us via chat or phone at your convenience.
+4It's normal for the modem to feel warm during operation. However, if it becomes uncomfortably hot to touch, that could be a concern.
You can register your warranty by visiting our website at www.arris.com/consumersupport.
If you're unable to register the product, please feel free to reach out to us via chat or phone at your convenience.
I have tried 5 or so times to register my warranty at that address online,
but it redirects to
https://arris.my.salesforce-sites.com/consumers
it keeps telling me its not a match to the S34 modem model..
the first step fails every time.
+4I have tried copying and pasting the serial number from the WebUI for the modem..
still no go..
your website or serial number database is broken...
+4I have verified that the label on the modem, on the insert, and the WebUI all match..
I am not a noob. ty!
5-6 times I have tried it… with no go.
+41Wasn’t trying to say you were a noob :)
I’ve just seen times they don’t match. I’ve also seen where 0 (zero) for O (oooo)
So its always worth checking. You might have to find a way to chat or PM the moderator.
+4ooh maybe it could be a O instead of a zero……..
nope that was not the issue either..
I tried both a zero and an O where it had one…
that didn’t help but thx for the insight…
the other confused letter/number is 8 vs B and and D vs maybe O too..
+4I tried in Firefox and Google Chrome and that is not the issue either…
+4I called the ARRIS support phone number that came up when I got the error..
they told me over the phone that it matched over the phone… S34 and serial number..
so all good now.. but not ok that they have a backend issue online.
+41so you were able to get it activated?
If not, its probably faster to exchange it wherever you bought it.
I’ve ran into a device not having an active serial number on my ISP (xfinity)
It was a beta device and took a while for the backend to get fixed. The exchange is probably faster.
+4activated?
What do you mean by that?
I had no problem activating it with Comcast’s Xfinity internet.
as I will remind the problem was not activating it but registering the warranty,,
Which I finally got it registered for its warranty with ARRIS over phone support.
but the backend to the Web page for this process may still not be working right.
+41sorry, got distracted with a different post!
Glad you got it registered!
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