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Question

Invalid Login Credential

  • May 20, 2025
  • 1 reply
  • 15 views

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Surfboard combination modem-router model G34, Windows 10.

I go to 192.168.0.1 to bring up the page.  The message “Your Firefox is not up to date.  You must use 63.0.3.”   My Firefox is much newer than that:   138.0.4, 64 bit.

I try both “admin” as well as the name of my local network.  Neither user name works.

I use for a password the Wi-Fi Security Key found on the bottom of my Surfboard.

Either way, it says “Invalid Login Credential.”  What’s really idiotic, is that it will not give me a hint how to fix the problem.   I think Surfboard help stinks.

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1 reply

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  • Author
  • The Many
  • 1 reply
  • May 20, 2025

Another thing is that there is no way to view the password to ensure it is correct.  And although my IT tech said the user name is case sensitive, the Surfboard website alters the case of the user name.


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