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Modem for ATT Fiber

  • August 19, 2025
  • 5 replies
  • 82 views
D
The Many
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the Arris modem that comes with my AT&T Fiber will not properly handle port forwarding - at least not how I need it to work, so I was wondering if any Arris retail products might be compatible and yet have a more robust interface.

Specifically I want traditional port forwarding that allows me to configure

source port (or range) |  destination IP | destination Port.

 

NOT the “at&t way” where you configure the source port and then pick the destination from a list of names on the “gaming” panel.

Would any Arris retail products have this capability?

Best answer by SURFboard Moderator

Please note that the BGW320 is not supported by ARRIS.
ARRIS only provides support for retail products available on surfboard.com, and does not support ISP-leased devices.

Since you’re looking for recommendations for current ARRIS models compatible with fiber optic connections via Ethernet, you may consider the following models: G18, G20, G34, G36, and G54. These devices function as both a modem and a router. However, for fiber setups, you can disable the modem functionality and switch them to router-only mode to ensure compatibility.

Additionally, you might want to explore our Max routers, which are also suitable for your setup. All the recommended products support port forwarding, allowing you to configure connected devices within your network as needed.

    This topic has been closed for replies.

    5 replies

    S
    Wi-Fi Warriors
    Forum|alt.badge.img+42

    If you are using a fiber optic Ethernet connection to connect an ARRIS device, please provide the model number of the product.

    Additionally, kindly confirm whether you are attempting to set up port forwarding on the ARRIS device.

    SURFboard Community Moderator Team
    D
    The Many
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    • dbdataThe Many
    • Author
    • The Many
    • August 22, 2025

    It was  a BGW320

    The way forwarding worked was that set up a port (or port range) and then a destination port in one tab.        Then you went to the GAMING tab and CUSTOM and then there was a list of device names  that was in a drop-down box.    

     

    I was supposed to type the port I had specified in phase one and then link that to a device

    NEID40LP

    Hewlett-Packard

    Microsoft Corporation

    PC3

    PC4

    when *I HAVE NO IDEA* what those names (especially the first three) mean.

     

    There is no way to specify

    incoming port 443 forward to 192.168.1.44 port 443

    incoming port 5060-5100 forward to 192.168.1.61 port 5060

     

    Which is the way it is done on every single last port forwarding tree in the entire civilized world except Arris.

    S
    Wi-Fi Warriors
    Forum|alt.badge.img+42

    Please note that the BGW320 is not supported by ARRIS.
    ARRIS only provides support for retail products available on surfboard.com, and does not support ISP-leased devices.

    Since you’re looking for recommendations for current ARRIS models compatible with fiber optic connections via Ethernet, you may consider the following models: G18, G20, G34, G36, and G54. These devices function as both a modem and a router. However, for fiber setups, you can disable the modem functionality and switch them to router-only mode to ensure compatibility.

    Additionally, you might want to explore our Max routers, which are also suitable for your setup. All the recommended products support port forwarding, allowing you to configure connected devices within your network as needed.

    SURFboard Community Moderator Team
    D
    The Many
    Forum|alt.badge.img
    • dbdataThe Many
    • Author
    • The Many
    • August 25, 2025

    This is the problem with Arris and it’s a problem they brought with them from Motorola:   complete and total lack of understanding of the importance of customers.

     

    S
    Wi-Fi Warriors
    Forum|alt.badge.img+42

    Every modem, gateway, or router has its own unique configuration. If you were using a model currently supported by ARRIS retail products available on surfboard.com, we would be able to provide you with more specific and accurate information.

    However, when it comes to unsupported products or devices from other brands, we apologize, but we do not have detailed information available. We recommend using a search engine to find more detailed information regarding your query.

    SURFboard Community Moderator Team
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