Greetings! Our HVAC Smart Thermostat requires a “2.4 & 5 GHz, EERO, 2-address” router. Service Electric recommends “Docsis 3.1.” The HVAC tech says it must provide the two frequencies on separate addresses. I’m not able to sort through all the models to find the right one. Any suggestions? Thank you!
Solved
Need help choosing a router for our Smart Thermostat
+1- The Certified
- 7 replies
Best answer by SURFboard Moderator
Since you would like to connect the HVAC Smart Thermostat, which would connect with the 2.4GHz of the Router.
All our gateways(a combination of Modem and Router) which is dual-band (that supports 2.4GHz and 5GHz).
Please check our shopboard.com (Wi-Fi cable modems 3.1 DOCSIS) for more information.
This topic has been closed for comments
+41- Juggernaut
- 2261 replies
suggestion? Get a new tech.
If you have an eero it has dual band. But either the tech doesn’t know what he’s doing, the app was poorly made, or their installing some junk for the thermostat.
It shouldn’t need the ssid (name) separate to install.
If it does, just cheat. Set your phones hotspot with the same exact ssid/password as your router (turn the router/satellites off). Setup the thermostat using the phones hotspot. Once the thermostat is setup, shut off the hotspot and turn the router back on. the thermostat should auto-connect without issues.
+1- The Certified
- 7 replies
I don’t have an EERO. The connection is needed to receive updates from Carrier as well as store programming info. I don’t use apps. All I know is that he suggested a router with the specs I mentioned. and our Internet provider only recommends Arris. I cannot find a way to contact Arris to ask what model we can purchase. The HVAC company receives nothnig from this. Can anyone please help?
- Wi-Fi Warriors
- 3627 replies
- Answer
Since you would like to connect the HVAC Smart Thermostat, which would connect with the 2.4GHz of the Router.
All our gateways(a combination of Modem and Router) which is dual-band (that supports 2.4GHz and 5GHz).
Please check our shopboard.com (Wi-Fi cable modems 3.1 DOCSIS) for more information.
+1- The Certified
- 7 replies
Thank you for a concise, relevant answer! I will look at the available models.
I think you meant “surfbboard.com” not “shopboard.com,” correct?
Most helpful members this week
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.