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No customer support on Saturday!

  • November 16, 2024
  • 1 reply
  • 43 views

Forum|alt.badge.img

“Chat hours: Monday – Saturday from 7 AM – 7 PM Pacific Time”

this is on their customer support page, right now it’s 8 am on Saturday, but the chat is unavailable! Also, they don’t list their phone number on their website (basic information for a legit company, why you hide it?), I had to google to find the number, needless to say, no one was working, and the voice message kept telling me “our chat support is available from Monday to Saturday

It’s a big lie!  

 

 

Best answer by SURFboard Moderator

We apologize for the inconvenience. Our working days are Monday through Saturday (Chat), with the following working hours:

  • IST: 8:30 PM to 8:30 AM
  • PST: 7:00 AM to 7:00 PM
This topic has been closed for replies.

1 reply

Forum|alt.badge.img+42

We apologize for the inconvenience. Our working days are Monday through Saturday (Chat), with the following working hours:

  • IST: 8:30 PM to 8:30 AM
  • PST: 7:00 AM to 7:00 PM