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Required Support for SBG6700AC

D
The Many
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I recently got one of these modems through some Facebook group from someone that didn't need it anymore. I'm trying to set it up and do a factory reset in order to get it to work with my internet provider, but this is frustrating to say the least.

 

If there is a number I can call for direct assistance, I'd prefer that. 

 

If not, my problem is I can't get to any of the online web addresses the ANA tells me to go to because my phone doesn't have older browsers. Seeing as that's step two in a factory reset, I'm really at a loss.

Best answer by SURFboard Moderator

 

Hello Daily Paul,

As you are not able to access the  internet on the modem , do contact below link for further assistance .

arris.com/consumersupport .

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2 replies

plemans
Juggernaut
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  • plemansJuggernaut
  • Juggernaut
  • 2268 replies
  • June 21, 2023

You don’t have to have older browsers. 

I’ve used the one on my android phone before. 

You could also borrow a laptop for setup

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
S
Wi-Fi Warriors
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Hello Daily Paul,

As you are not able to access the  internet on the modem , do contact below link for further assistance .

arris.com/consumersupport .

SURFboard Community Moderator Team

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