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TM822 no internet

  • January 21, 2025
  • 2 replies
  • 33 views
D
The Many
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My Nighthawk router is reset, all the lights are solid. Now my Arris modem TM822, the power light is solid green but the DS light is flashing orange, and the rest are faintly flashing. Please help! I have reset it fully and reset my router. There is nothing wrong with the router. 

Best answer by SURFboard Moderator

ARRIS supports only the retail products that are available on surfboard.com but not the Internet Service Provider lease products.

Please contact your Internet Service Provider for further assistance.

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2 replies

plemans
Juggernaut
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  • plemansJuggernaut
  • Juggernaut
  • 2219 replies
  • January 21, 2025

Is the TM activated by your isp? Did you check with them? 

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
S
Wi-Fi Warriors
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ARRIS supports only the retail products that are available on surfboard.com but not the Internet Service Provider lease products.

Please contact your Internet Service Provider for further assistance.

SURFboard Community Moderator Team

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