Question

Unable to Access Arris Surfboard SBG6700-AC Settings to Reset Wi-Fi Configuration

  • 31 March 2023
  • 1 reply
  • 356 views

Badge

I am using  an Arris (Motorolla) Surfboard SBG6700-AC  Cable Modem with Xfinity (Comcast) Wired Ethernet Connection on an HP 8300 All-In-One PC .  I am using Ubuntu Linux Version 20.04 LTS.  My problem is I that I am unable to log into the Modem (192.168.0.1) with the Default user name and password combination(s),  (User Name: “admin”  Password: “password”) or the Alternate Combination of (User Name: “admin”   Password: Wi-Fi Security Key on Label on Bottom of Cable Modem).

I am attempting to Reset the Wi-Fi Credentials on this Cable Modem so as to enable Wi-Fi Access to my other computer(s) and to my Android Cell Phone.

In addition, my attempt to Complete a Factory Reset on this Arris Cable Modem was unsuccessful.

 

Any Help or Guidance is greatly appreciated.

 

Regards,

imgeek


This topic has been closed for comments

1 reply

Userlevel 6
Badge +40

The reset was unsuccessful? 

Did you hold it long enough while powered on? Hold it for up to 15 seconds. 

And the default password can also be the last 8 of the serial number. might try that after the reset