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I was told I could get all the information I needed through the GUI.  What is that and how do I do it?

GUI is another way of calling the Web Manager or Web Interface of your device. To be able to get to the Web Manager, you need a connection from a computer directly to the Modem using an Ethernet cable. Once you have that connection, you open up a Web Browser on your computer (Chrome, Microsoft Edge, Safari, etc), and go to 192.168.100.1. There you will be able to get the information you are looking for. 

If you are looking for user guides or quick start guides for your product, you can obtain those by visiting ARRIS’s self help website at arris.com/consumersupport.

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