wifi Lights not on Modem

  • 19 September 2022
  • 5 replies

The only light on my modem/router which turns on is the power light, The wifi lights do not come on and when Iook at the username “network” it said that it is out of area even though it is in the same room and has always worked previously. Modem/router is Arris Model TG 1682G. Operating system is Windows 11. How can I get internet back and the lights on the modem/router turned on?


Best answer by SURFboard Moderator 30 September 2022, 17:37

View original

This topic has been closed for comments

5 replies

Userlevel 5
Badge +36

Are you able to hardwire a pc/laptop to it and test it?

I dont know. If hardwire you mean ethernet I dont know if this laptop has ethernet, I wrote the laptop company regarding this but they have not responded



Userlevel 5
Badge +36

What laptop model is it? (look on the label)


Userlevel 4
Badge +38


getting a hardwired connection to check in the web interface if by any reason the WiFi networks are disabled is a good a idea. If this is not possible, doing a Factory Reset to clear any customized information is also good to do. 


Please let us know if this helped you.