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Question

Arris G20 rebooting on its own.

  • November 19, 2024
  • 6 replies
  • 192 views

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Anytime I reboot this modem it intermentantlly goes on and off for several days before it finally stays on. I effectively have no internet for days. Is there a solution?

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6 replies

plemans
Juggernaut
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  • Juggernaut
  • November 19, 2024

It shouldn’t. it should reboot within minutes. Does it fully bootup after a reboot? Does it cycle? Does the ssid broadcast? What are the leds doing? 


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  • Author
  • The Many
  • November 19, 2024

It will come back on for about two minutes then cycle. Takes a few minutes to cycle then wifi for a few minutes then cycles. It does this for about 6 hours then it gives you more time between cycles (maybe 20 minutes). It does this for days. Probably takes about 4-5 days before it stops cycling.


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  • The Many
  • November 24, 2024

I have a Linksys extender RE7000 purchased about 4 years ago,  but not able to connect.  Is it compatible with G20 ?  


plemans
Juggernaut
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  • Juggernaut
  • November 25, 2024

when its up and running, get a screensnip of the cable connections page. One of my modem/router combo devices will cycle until get gets a good connection to the ISP. maybe yours has similar issues


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I have a Linksys extender RE7000 purchased about 4 years ago,  but not able to connect.  Is it compatible with G20 ?  

G20 is compatible with all extenders. Some extenders will work with WPA2 mode.

If you experiencing issue while trying to setup, I would suggest contacting Extender’s manufacturer for further assistance.


plemans
Juggernaut
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  • Juggernaut
  • November 27, 2024

@SURFboard Moderator the users mikef thread jumped onto someone elses thread. I ignored their posts as they have their own thread we should be responding on so their info isn’t confused with the OP’s.