One year later, can you provide an update on this? @SURFboard Moderator
SB6190 403 Forbidden | Community
“Once that firmware was pushed to the unit I was no longer able to access any management functions and the exact same issue as the prior unit surfaced. This to me points directly to a Firmware configuration issue. Arris support has brought in their Tier 3 support team to review the case and it sounds like they are working through the issue and I should hear back after the holidays”
“I am having this exact issue with the same modem and ISP. I was able to get to the admin login page after factory reset and without connecting to coax. After connecting to coax, I got blocked with 403 Forbidden. I contacted Sparklight support and all they did was pushing out a new firmware, which did not help at all. ”
