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Why does my SBG6782-AC hung and needs reboot every two days

  • January 20, 2023
  • 4 replies
  • 116 views
T
The Many
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I’ve been using my SBG6782-AC gateway with Xfinity cable (300Mb/10Mb) for several years without needing any reboots. I’ve noticed in the last three months my gateway would get hung about every two days--all the front-panel lights stay lid and all wifi connections dropped--and the only solution is to recycle power to the gateway. Does anyone have this problem? I’m wondering if the circuit board is dying and some electronic components need to be replaced. I’m using both wired and n/ac wifi mode. Looking at the modem logs revealed no clues.

Thanks for any insights.

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4 replies

N
Rockstar!
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  • NetopiaRockstar!
  • Rockstar!
  • 273 replies
  • January 23, 2023

I would try these two things before replacing it.

  1. Reset the Wi-Fi settings in the 802.11 Radio pages.  There should be restore Wireless Defaults button. 
  2. Perform hard reset by holding down the reset button on the back of the SBG6782.  This will clear all the settings.  
Current Setup: Sonic Fiber > G54
plemans
Juggernaut
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  • plemansJuggernaut
  • Juggernaut
  • 2274 replies
  • January 24, 2023

When it happens, its it just wireless devices that have issues? or do wired devices as well? 

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
T
The Many
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  • TranmanThe Many
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  • The Many
  • 3 replies
  • January 27, 2023

When it happens, all wired and wireless devices lost connection.

T
The Many
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  • TranmanThe Many
  • Author
  • The Many
  • 3 replies
  • January 27, 2023
Netopia wrote:

I would try these two things before replacing it.

  1. Reset the Wi-Fi settings in the 802.11 Radio pages.  There should be restore Wireless Defaults button. 
  2. Perform hard reset by holding down the reset button on the back of the SBG6782.  This will clear all the settings.  

Yes I will try resetting just the wireless portion to see if it will help. Thanks.

 

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