We have an Arris G36 with a router mesh system and our Nvidia shield plugged into it. Both the wifi to the router and the ethernet connection drops 5-10 times a day. I have rebooted it, unplugged it for 5 minutes, reset it. disconnected everything and reconnected. Nothing seems to fix it.
Solved
Arris g36 drops internet constantly
- The Many
Best answer by SURFboard Moderator
The cable signal levels displayed on the interface page reflect the signals being transmitted by your Internet Service Provider (ISP).
If you notice that these signal levels are outside the recommended range, we suggest contacting your ISP to have them reviewed and adjusted accordingly.
While ISPs may have their own approved signal ranges, for this gateway to function properly, the signal levels must align with the acceptable values outlined in the reference article provided.
This topic has been closed for replies.
- Wi-Fi Warriors
Could you please let know the name of your internet service provider and the speed plan which you subscribed from them?
we recommend checking the cable signal levels within the gateway. If the signal levels are out of the acceptable range, they can lead to the kind of connectivity issues you're experiencing.
Cable signal levels are like the volume and clarity of a conversation between your modem and your internet provider. If the signal is too weak or too strong, it can cause communication issues—just like it would be hard to hear someone whispering from far away or shouting too loudly in your ear.
When the signal levels are within the recommended range, your modem can maintain a stable, high-quality connection to the internet
Please refer to the link below for instructions on how to check your cable signal levels:
http://arris.force.com/consumers/articles/knowledge/G34-G36-Cable-Signal-Levels
If you find that the signal levels are not within the recommended range, we suggest contacting your Internet Service Provider (ISP) to have them reviewed and adjusted as needed.
- The Many
- Wi-Fi Warriors
For your reference, the downstream QAM levels are within the acceptable range. However, the upstream levels are not. Please refer to the acceptable signal level ranges below and compare them with the actual signal values from your G36 gateway to help identify the issue.
| Upstream Transmit Power Level | |||
| Index | Symbol Rate | Acceptable Upstream Power Levels | |
| Single (1) | 1280 Kysm/sec | 45 dBmV to 61 dBmV | |
| 2560 Kysm/sec | 45 dBmV to 58 dBmV | ||
| 5120 Kysm/sec | 45 dBmV to 57 dBmV | ||
| Two (2) | 1280 Kysm/sec | 45 dBmV to 58 dBmV | |
| 2560 Kysm/sec | 45 dBmV to 55 dBmV | ||
| 5120 Kysm/sec | 45 dBmV to 54 dBmV | ||
| Three or more (>=3) | 1280 Kysm/sec | 45 dBmV to 55 dBmV | |
| 2560 Kysm/sec | 45 dBmV to 52 dBmV | ||
| 5120Kysm/sec | 45 dBmV to 51 dBmV | ||
- The Many
So, does that mean there is an issue with the modem then? We are replacing it with another soon, but this is all we have for now and it’s very unstable.
- Wi-Fi Warriors
- Answer
The cable signal levels displayed on the interface page reflect the signals being transmitted by your Internet Service Provider (ISP).
If you notice that these signal levels are outside the recommended range, we suggest contacting your ISP to have them reviewed and adjusted accordingly.
While ISPs may have their own approved signal ranges, for this gateway to function properly, the signal levels must align with the acceptable values outlined in the reference article provided.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.