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Accessory warranty not documented on S33

  • December 30, 2024
  • 1 reply
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This is admittedly a minor thing, but annoying. My S33 modem recently had a problem booting and connecting. Thanks to this forum, we figured out it was the power supply going bad; substituted another from an external hard drive and the modem booted and connected fine.

My 2-year warranty on the modem runs until Sept. 2025, but when I contacted support about a replacement power supply, I was told that “accessories” are only covered for a year.

Ok, cool. But where is that documented? The warranty card for the modem says software is covered for 90 days, and “(B) for the Product (excluding software), for a period of two (2)
years from the date of purchase from ARRIS or from an authorized ARRIS reseller.”

I don’t see any mention of accessories, though I do see a paragraph that says, basically, if it doesn’t have an Arris label on it, it’s not covered at all.  The power supply is not Arris branded, so, technically, I guess they don’t have to cover it at all.

So what  incentive is there for Arris to provide a quality power supply that will last for at least 2 years? From just initial searching, bad power supplies on their modems are a pretty common thing. (We had one go bad on our church’s 6190 modem just last week as well, btw.)

Best answer by plemans

this isn’t specific to arris. I’ve seen it with other manufacturers as well. and its not documented well (or at all)> 

At least they’ll got for 1 year on the power supply. Most don’t even do that. 

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plemans
Juggernaut
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  • Juggernaut
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  • Answer
  • December 30, 2024

this isn’t specific to arris. I’ve seen it with other manufacturers as well. and its not documented well (or at all)> 

At least they’ll got for 1 year on the power supply. Most don’t even do that. 


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