This is admittedly a minor thing, but annoying. My S33 modem recently had a problem booting and connecting. Thanks to this forum, we figured out it was the power supply going bad; substituted another from an external hard drive and the modem booted and connected fine.
My 2-year warranty on the modem runs until Sept. 2025, but when I contacted support about a replacement power supply, I was told that “accessories” are only covered for a year.
Ok, cool. But where is that documented? The warranty card for the modem says software is covered for 90 days, and “(B) for the Product (excluding software), for a period of two (2)
years from the date of purchase from ARRIS or from an authorized ARRIS reseller.”
I don’t see any mention of accessories, though I do see a paragraph that says, basically, if it doesn’t have an Arris label on it, it’s not covered at all. The power supply is not Arris branded, so, technically, I guess they don’t have to cover it at all.
So what incentive is there for Arris to provide a quality power supply that will last for at least 2 years? From just initial searching, bad power supplies on their modems are a pretty common thing. (We had one go bad on our church’s 6190 modem just last week as well, btw.)
