My arris s33 has been working fine for along time, I use Xfinity have solid lines until a few weeks ago it started bugging out, it said it was online yet wasn’t. I had to unplug it, it did it again a week after etc. it’s plugged into a cyber power backup battery. Any ideas on what could be going on here?
TIA
also should I use my warranty if still valid?
Hello Carbomb ,
It looks like S33 is not able to connect internet .
Please check if the LED lights are Solid Blue and ethernet port light is flashing green or amber
Try the below mentioned steps :
http://arris.force.com/consumers/articles/General_FAQs/S33-Factory-Reset
After Reset : Try checking cable signal levels :
http://arris.force.com/consumers/articles/General_FAQs/S33-Cable-Signal-Levels
Also, connect modem directly to a computer (windows/Mac) and check the IPV4 address:
Connecting modem to windows computer : Follow the steps
Press “Windows Key” and Letter “R” Key together it will lead to “Run” screen
Type on the Open option “cmd” and press “Ok”
It will lead to a blank screen type on the cursor : “ipconfig” and press enter : There will be commands displayed , choose Ethernet adapter Ethernet: and check for IPV4 address and update the same
If it is a Mac Computer : Follow the steps:
Click on the :Apple Icon option and choose System Preferences option and choose network and click on Ethernet and check IPV4 address and update the same .
If IPV4 shows an error as “media disconnected “ please try with a different ethernet cable or device .
Note: Please follow the steps with the port connected to the router .
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