I have the same issue!

I suggest visiting www.arris.com/consumersupport for further assistance.

Have you ever visited that link? In order to pass go it requires you to provide the serial number of the device.  Since I have not received the device I don’t have the serial number. Thus that link is not helpful. Thank you though. 

Exactly as Eric said. I have tried going to that link but then does not provide any assistance for canceling my order or contacting customer support. In fact, it redirects me here to the forums. Please cancel my order or provide a phone number/email that I can contact to cancel my order.

I request that you visit ARRIS Consumer Care - Support Services (salesforce-sites.com to get in touch with technical support for further assistance.

We will reach out through a private message.