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comcast not finding mac address for s33 modem

R
The Many
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I’m trying to activate s33 with Comcast and the s33 modems MAC address is not coming up it the data base as being attached to a model

Best answer by LoveMyLab

One logs in by going to 192.168.100.1. 

https://arris.my.salesforce.com/sfc/p/#30000000kUAL/a/4Q000000keHz/.2KhRM1uV3jIcfnvlwreik37YC6IHKSca8w5QQlQxN0

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4 replies

plemans
Juggernaut
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  • plemansJuggernaut
  • Juggernaut
  • 2274 replies
  • October 22, 2023

try logging into the S33 and look at the mac address on its status page to make sure they match

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
LoveMyLab
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  • LoveMyLab
    LoveMyLab
Nandor DeLaurentis
The Many

Have the same issue @Rredford73. I called them and they told me the MAC address wasn’t accepted some error. Extremely frustrating. How does one log into the S33?

LoveMyLab
Guardians of the Gateways
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  • LoveMyLabGuardians of the Gateways
  • Guardians of the Gateways
  • 210 replies
  • Answer
  • October 23, 2023

One logs in by going to 192.168.100.1. 

https://arris.my.salesforce.com/sfc/p/#30000000kUAL/a/4Q000000keHz/.2KhRM1uV3jIcfnvlwreik37YC6IHKSca8w5QQlQxN0

I use: SB8200 > Omada ER605/SG2016P/Software Controller/EAP610's.
Nandor DeLaurentis
The Many

Thanks @LoveMyLab . I figured it out yesterday. I’ve done it before but it’s been so long and Surfboards app kind of threw me. I just hooked up my computer to the modem via an ethernet cable and logged in. 

 

LoveMyLab
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  • LoveMyLab
    LoveMyLab

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