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comcast not finding mac address for s33 modem

  • 22 October 2023
  • 4 replies
  • 603 views

I’m trying to activate s33 with Comcast and the s33 modems MAC address is not coming up it the data base as being attached to a model

try logging into the S33 and look at the mac address on its status page to make sure they match

Have the same issue @Rredford73. I called them and they told me the MAC address wasn’t accepted some error. Extremely frustrating. How does one log into the S33?

One logs in by going to 192.168.100.1. 

https://arris.my.salesforce.com/sfc/p/#30000000kUAL/a/4Q000000keHz/.2KhRM1uV3jIcfnvlwreik37YC6IHKSca8w5QQlQxN0

Thanks @LoveMyLab . I figured it out yesterday. I’ve done it before but it’s been so long and Surfboards app kind of threw me. I just hooked up my computer to the modem via an ethernet cable and logged in. 

 

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