I purchased a new EECO7 router and am unable to get an internet connection when I hook up direct to my model S33. Everything works fine when connected to my old Apple Tower router and my Ecco will connect to the internet when hard wired to the Apple . Tried all the unplugging and resetting multiple times. What’s preventing me from connecting to the S33?
Since you confirmed that the S33 worked with your previous Apple router, it should also work with your new router. However, if your new router requires configuration, simply plugging it in and trying to connect to the Wi‑Fi will not work until the setup is completed.
Please follow these steps:
Did all that multiple times! Finally an hour ago determined the router needed to be “reconfigured “ by Comcast/Xfinity tech support. They were able to do remotely once I was able to talk to a real person Now all is working properly
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
