Question

Help with Arris S33 Logs, Connection Drops on Local Coax Comm Provider

  • 14 May 2024
  • 4 replies
  • 102 views

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Hello all! I am new here and am hoping someone might be able to give me some info / guidance / help or whatever to get me in the right direction. It has been many years since I have been on a coax ISP but my new place I just moved into doesn’t have a fiber option so I had to go with it. Like I typically do I picked up my own modem so that I wouldnt have to rent one from the provider. After “some” research I went with the Arris S33 because I already had a great wifi router mesh system and it was on the providers approved list for Docsis 3.1 (1.2 GB Service Connection). For the first month or so everything seemed to work great but lately over the last couple weeks I have been experiencing random device disconnects which sometimes would be full network disconnects. I have been going through the ISP and my router’s support I am starting to think it might be the modem. Since it was brand new and nothing you can confi9gure on it I didnt think it could be the issue but I have been pulling my logs and in trying to research what these lines all mean I keep finding other users running into the same thing. What I havent been able to decipher is whether this is indeed a modem issue and I should be getting replaced from Surfboard or an ISP issue and keeping on them (they have already come out and verified my line into the house as all good/ within spec).

 

Here is my logs for the past couple days after I had just freshing reset it to factory to see if it would help (it didnt):

 

1/1/1970
00:00:15
3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
1/1/1970
00:00:35
3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC= Edit personal information   ;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
1/1/1970
00:00:39
3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 108MHz.
1/1/1970
00:00:39
3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
1/1/1970
00:00:39
3 CMSTATUS:US_Diplexer_Mode_Change:TLV-21.1, 5-42MHz.
1/1/1970
00:00:42
3 No Ranging Response received - T3 time-out;CM-MAC= "[edit: removed personal information]" ;CMTS-MAC="[edit: removed personal information]" ;CM-QOS=1.1;CM-VER=3.1;
10/5/2024
20:47:43
3 Failed LAN WebGUI login attempt from "[edit: removed personal information]" on 24/05/10 at 8:47 PM.
10/5/2024
20:48:17
3 Successful LAN WebGUI login from "[edit: removed personal information]" on 24/05/10 at 8:48 PM.
10/5/2024
20:49:15
3 Successful LAN WebGUI login from "[edit: removed personal information]" on 24/05/10 at 8:49 PM.
1/1/1970
00:00:15
3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
1/1/1970
00:00:20
3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC= "[edit: removed personal information]" ;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
1/1/1970
00:00:25
3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 108MHz.
1/1/1970
00:00:25
3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
1/1/1970
00:00:25
3 CMSTATUS:US_Diplexer_Mode_Change:TLV-21.1, 5-42MHz.
13/5/2024
17:55:03
3 Successful LAN WebGUI login from "[edit: removed personal information]" on 24/05/13 at 5:55 PM.
13/5/2024
19:49:47
3 Successful LAN WebGUI login from "[edit: removed personal information]" on 24/05/13 at 7:49 PM.
1/1/1970
00:00:15
3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
1/1/1970
00:00:19
3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC= Edit personal information ;CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
1/1/1970
00:00:24
3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 108MHz.
1/1/1970
00:00:24
3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
1/1/1970
00:00:24
3 CMSTATUS:US_Diplexer_Mode_Change:TLV-21.1, 5-42MHz.
1/1/1970
00:00:29
6 Honoring MDD; IP provisioning mode = IPv4
1/1/1970
00:00:32
5 DHCP WARNING - Non-critical field invalid in response ;CM-MAC= "[edit: removed personal information]" ;CMTS-MAC="[edit: removed personal information]" ;CM-QOS=1.1;CM-VER=3.1;
13/5/2024
19:53:42
6 TLV-11 - unrecognized OID;CM-MAC= "[edit: removed personal information]" ;CMTS-MAC="[edit: removed personal information]" ;CM-QOS=1.1;CM-VER=3.1;
13/5/2024
19:53:46
6 DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC="[edit: removed personal information]" ;CMTS-MAC="[edit: removed personal information]";  CM-QOS=1.1;CM-VER=3.1;
13/5/2024
19:53:47
6 DS profile assignment change. DS Chan ID: 33; Previous Profile: ; New Profile: 1 2 3.;CM-MAC="[edit: removed personal information]"      ;CMTS-MAC="[edit: removed personal information]"; CM-QOS=1.1;CM-VER=3.1;
13/5/2024
19:53:51
5 REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value; CM-MAC= "[edit: removed personal information]" ;CMTS-MAC="[edit: removed personal information]" CM-QOS=1.1;CM-VER=3.1;
13/5/2024
19:55:12
3 Successful LAN WebGUI login from "[edit: removed personal information]"on 24/05/13 at 7:55 PM.
13/5/2024
22:12:33
3

Successful LAN WebGUI login from "[edit: removed personal information]" on 24/05/13 at 10:12 PM.

 

 

If anyone has experience with this or can point me to who I need to be working with to fix it I would greatly appreciate it. Where you see the timing sync error and the timestamp not correct are where my entire connection is dropping otherwise I continue to have just random device connection drops or even be connected but faced with the “No internet” line.

 

 


This topic has been closed for comments

4 replies

Userlevel 5
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The logs are Values read by technicians from the internet provider end, since the logs are what the coaxial cable transmits and the log screen on the router is the translator so can be easily read by them, the coaxial cable is owned by the Internet service provider, I wouldn't be able to tell you what that means.

If your Event Log is reporting a high volume of errors, this would indicate a potential CMTS signal issue. To troubleshoot these errors, we would like to note the current signal levels being used by your (S33). Rebooting, slow speed, intermittent connection or no internet access occurs usually out of cable signal level, out of acceptable range and it will be resolved after the power level are adjusted by the service provider. So for this we need to check the cable signal level to confirm what causing this issue to proceed further.

http://arris.force.com/consumers/articles/General_FAQs/S33-Cable-Signal-Levels

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Here are todays logs which are some of them new to the party that I havent seen before. I did have 0s on the uncorrectibles but now today I have some in every downstream. Power levels are solid though at 0 to +4

 

I have a teamviewer meeting setup with TPLink, their engineer is going to make adjustments to the deco router to see if they can make it better. The system touted 200+ devices but I havent been able to reliably get over 80 without drops, and I got rid of an AIMesh system that was doing almost 150 but was beginning to struggle.

 

CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
1/1/1970
00:00:20
3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[edit: removed personal information];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
1/1/1970
00:00:25
3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 108MHz.
1/1/1970
00:00:25
3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
1/1/1970
00:00:25
3 CMSTATUS:US_Diplexer_Mode_Change:TLV-21.1, 5-42MHz.
22/5/2024
02:02:37
3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[edit: removed personal information];CMTS-MAC=[edit: removed personal information];CM-QOS=1.1;CM-VER=3.1;
22/5/2024
07:22:02
3 Successful LAN WebGUI login from [edit: removed personal information] on 24/05/22 at 7:22 AM.
22/5/2024
07:33:30
3 Successful LAN WebGUI login from [edit: removed personal information] on 24/05/22 at 7:33 AM.
1/1/1970
00:00:16
3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
1/1/1970
00:00:19
3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[edit: removed personal information];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
1/1/1970
00:00:24
3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 108MHz.
1/1/1970
00:00:24
3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
1/1/1970
00:00:24
3 CMSTATUS:US_Diplexer_Mode_Change:TLV-21.1, 5-42MHz.
1/1/1970
00:00:30
6 Honoring MDD; IP provisioning mode = IPv4
1/1/1970
00:00:32
5 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=[edit: removed personal information];CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
22/5/2024
22:02:36
6 TLV-11 - unrecognized OID;CM-MAC=[edit: removed personal information];CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
22/5/2024
22:02:40
6 DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=[edit: removed personal information];CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
22/5/2024
22:02:40
6 DS profile assignment change. DS Chan ID: 33; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=[edit: removed personal information];CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
22/5/2024
22:02:45
5 REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=[edit: removed personal information];CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
22/5/2024
22:12:52
6 CM-STATUS message sent. Event Type Code: 20; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[edit: removed personal information];CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
22/5/2024
22:12:52
6 CM-STATUS message sent. Event Type Code: 16; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=[edit: removed personal information];CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
22/5/2024
22:14:44
6 CM-STATUS message sent. Event Type Code: 23; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[edit: removed personal information];CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
22/5/2024
22:14:51
6 CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[edit: removed personal information];CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
22/5/2024
22:15:00
6 CM-STATUS message sent. Event Type Code: 20; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[edit: removed personal information];CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
22/5/2024
22:15:00
6 CM-STATUS message sent. Event Type Code: 23; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[edit: removed personal information];CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
22/5/2024
22:15:01
6 CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[edit: removed personal information];CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
22/5/2024
22:15:15
6 CM-STATUS message sent. Event Type Code: 20; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[edit: removed personal information];CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
22/5/2024
22:15:16
6 CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[edit: removed personal information];CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
22/5/2024
22:15:16
6 CM-STATUS message sent. Event Type Code: 23; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[edit: removed personal information];CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
22/5/2024
22:15:32
6 CM-STATUS message sent. Event Type Code: 20; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[edit: removed personal information];CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
22/5/2024
22:15:32
6 CM-STATUS message sent. Event Type Code: 23; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[edit: removed personal information]CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
22/5/2024
22:15:48
6 CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[edit: removed personal information];CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
22/5/2024
22:15:48
6 CM-STATUS message sent. Event Type Code: 23; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[edit: removed personal information];CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
22/5/2024
22:16:04
6 CM-STATUS message sent. Event Type Code: 20; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[edit: removed personal information];CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
22/5/2024
22:16:04
6 CM-STATUS message sent. Event Type Code: 23; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[edit: removed personal information];CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
22/5/2024
22:16:05
6 CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[edit: removed personal information];CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
22/5/2024
22:16:20
6 CM-STATUS message sent. Event Type Code: 23; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[edit: removed personal information];CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
22/5/2024
22:16:20
6 CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[edit: removed personal information];CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
22/5/2024
22:16:36
6 CM-STATUS message sent. Event Type Code: 20; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[edit: removed personal information];CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
22/5/2024
22:16:36
6 CM-STATUS message sent. Event Type Code: 23; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[edit: removed personal information];CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
22/5/2024
22:16:37
6 CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[edit: removed personal information];CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
22/5/2024
22:16:52
6 CM-STATUS message sent. Event Type Code: 20; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[edit: removed personal information];CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
22/5/2024
22:16:52
6 CM-STATUS message sent. Event Type Code: 23; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[edit: removed personal information]CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
22/5/2024
22:16:53
6 CM-STATUS message sent. Event Type Code: 22; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=[edit: removed personal information];CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
22/5/2024
22:17:04
6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0.;CM-MAC=[edit: removed personal information];CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
22/5/2024
22:17:05
6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1.;CM-MAC=[edit: removed personal information];CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
22/5/2024
22:19:04
6 CM-STATUS message sent. Event Type Code: 24; Chan ID: 193; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=[edit: removed personal information];CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
22/5/2024
22:24:56
3 Successful LAN WebGUI login from [edit: removed personal information] on 24/05/22 at 10:24 PM.
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additional logs from today.

 

1/1/1970
00:00:15
3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
1/1/1970
00:00:20
3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[edit: removed personal information];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
1/1/1970
00:00:25
3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 108MHz.
1/1/1970
00:00:25
3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
1/1/1970
00:00:25
3 CMSTATUS:US_Diplexer_Mode_Change:TLV-21.1, 5-42MHz.
22/5/2024
02:02:37
3 Started Unicast Maintenance Ranging - No Response received - T3 time-out;CM-MAC=[edit: removed personal information];CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
22/5/2024
07:22:02
3 Successful LAN WebGUI login from[edit: removed personal information] on 24/05/22 at 7:22 AM.
22/5/2024
07:33:30
3 Successful LAN WebGUI login from [edit: removed personal information] on 24/05/22 at 7:33 AM.
1/1/1970
00:00:16
3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
1/1/1970
00:00:19
3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[edit: removed personal information];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
1/1/1970
00:00:24
3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 108MHz.
1/1/1970
00:00:24
3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
1/1/1970
00:00:24
3 CMSTATUS:US_Diplexer_Mode_Change:TLV-21.1, 5-42MHz.
22/5/2024
22:24:56
3 Successful LAN WebGUI login from [edit: removed personal information] on 24/05/22 at 10:24 PM.
23/5/2024
00:37:22
3 Successful LAN WebGUI login from [edit: removed personal information] on 24/05/23 at 12:37 AM.
23/5/2024
01:02:26
3 Successful LAN WebGUI login from[edit: removed personal information] on 24/05/23 at 1:02 AM.
1/1/1970
00:00:16
3 CMSTATUS:US_Diplexer_Mode_Change:Init, 5-42MHz.
1/1/1970
00:00:20
3 SYNC Timing Synchronization failure - Failed to acquire QAM/QPSK symbol timing;;CM-MAC=[edit: removed personal information];CMTS-MAC=00:00:00:00:00:00;CM-QOS=1.1;CM-VER=3.1;
1/1/1970
00:00:25
3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.2, 108MHz.
1/1/1970
00:00:25
3 CMSTATUS:DS_Diplexer_Mode_Change_Ignored:TLV-21.3, 1002MHz.
1/1/1970
00:00:25
3 CMSTATUS:US_Diplexer_Mode_Change:TLV-21.1, 5-42MHz.
1/1/1970
00:00:30
6 Honoring MDD; IP provisioning mode = IPv4
1/1/1970
00:00:32
5 DHCP WARNING - Non-critical field invalid in response ;CM-MAC=[edit: removed personal information];CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
23/5/2024
01:05:18
6 TLV-11 - unrecognized OID;CM-MAC=[edit: removed personal information];CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
23/5/2024
01:05:22
6 DS profile assignment change. DS Chan ID: 32; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=[edit: removed personal information];CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
23/5/2024
01:05:22
6 DS profile assignment change. DS Chan ID: 33; Previous Profile: ; New Profile: 1 2 3.;CM-MAC=[edit: removed personal information];CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
23/5/2024
01:05:27
5 REG-RSP-MP Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=[edit: removed personal information];CMTS-MAC=00:90:f0:0a:00:00;CM-QOS=1.1;CM-VER=3.1;
23/5/2024
01:07:07
3 Successful LAN WebGUI login from [edit: removed personal information] on 24/05/23 at 1:07 AM.
Userlevel 5
Badge +41

Event logs could be checked and managing by Internet service provider.

Since you are experiencing with intermittent internet connection, could you let me know whether the issue is with wired and wireless connection?

Also please check the cable signals to make sure all the signals are in range.

http://arris.force.com/consumers/articles/General_FAQs/S33-Cable-Signal-Levels