Intermittent internet connection on S33

Question

Hello!

I have an Arris S33 that I unfortunately trying to use with Cox out here in the midwest. Yes, their name is “Cox,” that is not a joke. I have the Gigablast plan, which is a dumb name for a poor product.

Roughly 3 to 4 times a day the connection drops. I have swapped cable modems, cables and verified that the network is good. Cox will charge me to come out and inspect, so I want to make sure that I can point to a connection issue on their end.

Here is the status page during the most recent outage.

Startup Procedure
Procedure	Status	Comment
Acquire Downstream Channel	759000000 Hz	Locked
Connectivity State	OK	Operational
Boot State	OK	Operational
Configuration File	OK	
Security	Enabled	BPI+
DOCSIS Network Access Enabled	Allowed	

Downstream Bonded Channels
Channel ID	Lock Status	Modulation	Frequency	Power	SNR/MER	Corrected	Uncorrectables
5	Locked	QAM256	759000000 Hz	1 dBmV	43 dB	0	0
1	Locked	QAM256	735000000 Hz	1 dBmV	43 dB	0	0
2	Locked	QAM256	741000000 Hz	1 dBmV	43 dB	0	0
3	Locked	QAM256	747000000 Hz	1 dBmV	44 dB	0	0
4	Locked	QAM256	753000000 Hz	1 dBmV	43 dB	0	0
6	Locked	QAM256	765000000 Hz	1 dBmV	44 dB	0	0
14	Locked	QAM256	813000000 Hz	1 dBmV	43 dB	0	0
15	Locked	QAM256	819000000 Hz	1 dBmV	43 dB	0	0
16	Locked	QAM256	825000000 Hz	1 dBmV	44 dB	0	0
20	Locked	QAM256	849000000 Hz	1 dBmV	43 dB	0	0
21	Locked	QAM256	855000000 Hz	1 dBmV	43 dB	0	0
25	Locked	QAM256	117000000 Hz	-3 dBmV	41 dB	260	226
26	Locked	QAM256	123000000 Hz	-3 dBmV	41 dB	50	86
27	Locked	QAM256	129000000 Hz	-3 dBmV	41 dB	60071	154
28	Locked	QAM256	135000000 Hz	-3 dBmV	41 dB	8831	208
29	Locked	QAM256	141000000 Hz	-3 dBmV	41 dB	1917	205
30	Locked	QAM256	147000000 Hz	-3 dBmV	41 dB	1668	33
31	Locked	QAM256	153000000 Hz	-4 dBmV	41 dB	475	42
32	Locked	QAM256	159000000 Hz	-3 dBmV	41 dB	1761	94
33	Locked	QAM256	165000000 Hz	-3 dBmV	41 dB	77	20
34	Locked	QAM256	171000000 Hz	-3 dBmV	42 dB	4	0
35	Locked	QAM256	177000000 Hz	-3 dBmV	30 dB	2341	0
36	Locked	QAM256	183000000 Hz	-5 dBmV	40 dB	219	0
37	Locked	QAM256	189000000 Hz	-3 dBmV	41 dB	52	0
38	Locked	QAM256	195000000 Hz	-2 dBmV	42 dB	40	0
39	Locked	QAM256	201000000 Hz	-2 dBmV	42 dB	440922	168930
40	Locked	QAM256	207000000 Hz	-2 dBmV	42 dB	22	0
44	Locked	QAM256	231000000 Hz	-2 dBmV	42 dB	0	0
45	Locked	QAM256	237000000 Hz	-2 dBmV	42 dB	0	0
46	Locked	QAM256	243000000 Hz	-2 dBmV	42 dB	0	0
47	Locked	QAM256	249000000 Hz	-2 dBmV	42 dB	0	0
48	Locked	QAM256	255000000 Hz	-2 dBmV	42 dB	0	0
159	Locked	OFDM PLC	300000000 Hz	-1 dBmV	43 dB	2016405646	0
160	Locked	OFDM PLC	918000000 Hz	2 dBmV	0 dB	916980257	12999



Upstream Bonded Channels
Channel ID	Lock Status	US Channel Type	Frequency	Width	Power
1	Locked	SC-QAM	17400000 Hz	6400000	44.5 dBmV
2	Locked	SC-QAM	23900000 Hz	6400000	44.5 dBmV
3	Locked	SC-QAM	30300000 Hz	6400000	44.5 dBmV
4	Locked	SC-QAM	36700000 Hz	6400000	44.5 dBmV
6	Locked	OFDMA	36800000 Hz	44000000	38.8 dBmV

Here is the event log from the same outage

Date Time	Event Level	Description
21/10/2024
05:33:45	6	CM-STATUS message sent. Event Type Code: 16; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
05:38:19	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
05:38:25	6	CM-STATUS message sent. Event Type Code: 22; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
05:47:51	6	CM-STATUS message sent. Event Type Code: 20; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
05:47:51	6	CM-STATUS message sent. Event Type Code: 16; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
05:48:35	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
05:48:38	6	CM-STATUS message sent. Event Type Code: 22; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
05:58:42	6	CM-STATUS message sent. Event Type Code: 20; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
05:58:42	6	CM-STATUS message sent. Event Type Code: 16; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
05:58:49	6	CM-STATUS message sent. Event Type Code: 22; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
05:58:49	6	CM-STATUS message sent. Event Type Code: 16; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
05:58:55	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
06:08:57	6	CM-STATUS message sent. Event Type Code: 20; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
06:08:57	6	CM-STATUS message sent. Event Type Code: 16; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
06:14:51	6	CM-STATUS message sent. Event Type Code: 22; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
06:14:54	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
06:25:57	6	CM-STATUS message sent. Event Type Code: 20; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
06:25:57	6	CM-STATUS message sent. Event Type Code: 16; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
06:35:29	6	CM-STATUS message sent. Event Type Code: 22; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
06:35:33	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
07:04:22	6	CM-STATUS message sent. Event Type Code: 20; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
07:04:22	6	CM-STATUS message sent. Event Type Code: 16; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
07:18:01	6	CM-STATUS message sent. Event Type Code: 22; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
07:18:04	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
08:59:38	6	CM-STATUS message sent. Event Type Code: 20; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
08:59:38	6	CM-STATUS message sent. Event Type Code: 16; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
09:02:37	6	CM-STATUS message sent. Event Type Code: 22; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
09:02:44	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
10:32:42	6	CM-STATUS message sent. Event Type Code: 16; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
10:33:40	6	CM-STATUS message sent. Event Type Code: 20; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
10:33:40	6	CM-STATUS message sent. Event Type Code: 16; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
10:35:10	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
10:35:10	6	CM-STATUS message sent. Event Type Code: 22; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
10:36:53	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
12:04:12	6	CM-STATUS message sent. Event Type Code: 20; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
12:04:12	6	CM-STATUS message sent. Event Type Code: 16; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
12:08:29	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
12:08:33	6	CM-STATUS message sent. Event Type Code: 22; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
12:25:52	6	CM-STATUS message sent. Event Type Code: 20; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
12:25:52	6	CM-STATUS message sent. Event Type Code: 16; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
12:41:37	6	CM-STATUS message sent. Event Type Code: 22; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
12:41:44	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
12:49:34	6	CM-STATUS message sent. Event Type Code: 22; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
12:49:37	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
13:39:33	6	CM-STATUS message sent. Event Type Code: 20; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
13:39:33	6	CM-STATUS message sent. Event Type Code: 16; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
13:44:03	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
13:44:05	6	CM-STATUS message sent. Event Type Code: 22; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
13:51:17	6	CM-STATUS message sent. Event Type Code: 20; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
13:51:17	6	CM-STATUS message sent. Event Type Code: 16; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
13:59:21	6	CM-STATUS message sent. Event Type Code: 22; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
13:59:29	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
14:08:50	6	CM-STATUS message sent. Event Type Code: 20; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
14:17:51	6	CM-STATUS message sent. Event Type Code: 22; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
14:37:37	6	CM-STATUS message sent. Event Type Code: 20; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
14:37:37	6	CM-STATUS message sent. Event Type Code: 16; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
14:54:19	6	CM-STATUS message sent. Event Type Code: 22; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
14:54:25	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
14:57:32	6	CM-STATUS message sent. Event Type Code: 20; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
14:57:32	6	CM-STATUS message sent. Event Type Code: 16; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
15:23:24	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
16:00:24	6	CM-STATUS message sent. Event Type Code: 22; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
16:00:31	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
16:10:31	6	CM-STATUS message sent. Event Type Code: 20; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
16:10:31	6	CM-STATUS message sent. Event Type Code: 16; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
16:14:58	6	CM-STATUS message sent. Event Type Code: 22; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
16:15:02	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
16:18:35	6	CM-STATUS message sent. Event Type Code: 22; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
16:18:36	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
16:23:42	6	CM-STATUS message sent. Event Type Code: 20; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
16:29:06	6	CM-STATUS message sent. Event Type Code: 22; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
16:31:22	6	CM-STATUS message sent. Event Type Code: 20; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
16:31:22	6	CM-STATUS message sent. Event Type Code: 16; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
16:36:30	6	CM-STATUS message sent. Event Type Code: 22; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
16:36:38	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
16:42:45	6	CM-STATUS message sent. Event Type Code: 20; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
16:42:45	6	CM-STATUS message sent. Event Type Code: 16; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
16:49:29	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
16:49:30	6	CM-STATUS message sent. Event Type Code: 22; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
16:53:25	6	CM-STATUS message sent. Event Type Code: 20; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
17:08:14	6	CM-STATUS message sent. Event Type Code: 22; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
17:09:19	6	CM-STATUS message sent. Event Type Code: 20; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
17:09:19	6	CM-STATUS message sent. Event Type Code: 16; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
17:11:32	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
17:11:34	6	CM-STATUS message sent. Event Type Code: 22; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
17:33:26	6	CM-STATUS message sent. Event Type Code: 20; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
17:33:26	6	CM-STATUS message sent. Event Type Code: 16; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
17:39:07	6	CM-STATUS message sent. Event Type Code: 22; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
17:39:16	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
17:46:44	6	CM-STATUS message sent. Event Type Code: 20; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
17:46:44	6	CM-STATUS message sent. Event Type Code: 16; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
17:47:00	6	CM-STATUS message sent. Event Type Code: 22; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
17:47:04	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
18:08:16	6	CM-STATUS message sent. Event Type Code: 22; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
18:08:21	6	CM-STATUS message sent. Event Type Code: 24; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
18:08:37	6	US profile assignment change. US Chan ID: 8; Previous Profile: 9 13; New Profile: 10 13.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
18:12:34	6	CM-STATUS message sent. Event Type Code: 20; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
18:12:34	6	CM-STATUS message sent. Event Type Code: 16; Chan ID: 160; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: 0 1 2 3.;CM-MAC=10:e1:77:4f:22:87;CMTS-MAC=f8:a7:3a:f0:39:d0;CM-QOS=1.1;CM-VER=3.1;
21/10/2024
18:26:09	3	Successful LAN WebGUI login from 192.168.100.69 on 24/10/21 at 6:26 PM.
21/10/2024
18:27:25	3	Successful LAN WebGUI login from 192.168.100.69 on 24/10/21 at 6:27 PM.

I am not a DOCSIS expert, is there anything in there that is conclusive?

SURFboard Moderator · Accepted Answer

Since you are experiencing with intermittent internet connection, could you let us know whether the issue is through direct connection or while connecting with router.

As I checked the cable signals, Signals are not in a range. I would suggest to contact your internet service provider and ask them to adjust the signals within a range or reprovisioning the modem.

http://arris.force.com/consumers/articles/General_FAQs/S33-Cable-Signal-Levels

plemans · Answer

that you have errors in your line

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