internet constantly disconnects every few minutes

Question

I have a brand new s33 that constantly disconnects every few minutes briefly. I have cox communications for an isp. I contacted their tech support and they checked by sending a signal and restarting the modem. They said everything looks fine on their end and that it must be the modem. I’ve tried multiple routers with the same problem. It started 2 days ago out of nowhere. Does anyone know what could be the problem

SURFboard Moderator · Answer

Helloroninjg,We understand that internet keeps dropping or getting disconnected frequently sorry for the inconvenience you are facing . Let me provide trouble shooting steps to check on the same .S33 basically a cable modem (3.1docsis) whenever the internet drops we need to check the CSL (cable signal levels ) which is the Downstream and Upstream channels . These channels need to be on accepted values.Please follow the below link to check on Cable Signal Levelshttp://arris.force.com/consumers/articles/General_FAQs/S33-Cable-Signal-LevelsPlease share screen shot of Cable Signal Levels to check from our side .Do let us know if this information helps.

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