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My brand new Arris Modem/Router was working fine until a Comcast technician unplugged it last night.  Now nothing works.  No streaming, E Mail Googling etc.  Nothing.  Comcast tells me I am getting a good signal and that I should contact Arris to address the problem.  I rebooted it this morning and I have no Internet service.

 

Hello Jerry Magers ,

Please access the below link and follow the steps

http://arris.force.com/consumers/articles/General_FAQs/S33-Troubleshooting-Internet-Connection

 

 

Thank you for your suggestion.

As it turns out, our modem was high upon a shelf.  Unbeknownst to me, the Comcast technician pulled three cords from the modem but only replaced two of them.  The third was hidden from view on the back of the top shelf.  It took a $229.00 charge to me by a local electronics dealer to find and remedy the problem.  Plugging in the 3rd cord resolved all of the issues.  So my question, to myself, is…. was this an accident or was it deliberate?  I guess I will never know.

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