Cox said to contact Arris as they have validated connection and Mac ID. But I can’t see the internet. Tried via wireless and direct wire to pc
Solved
New S33 Cox has connected and validated but no internet
- The Many
Best answer by SURFboard Moderator
Please ensure that only one Ethernet connection is used at a time on the S33. Although the device has two Ethernet ports, both should not be connected simultaneously.
The S33 is a standalone cable modem and does not include a built-in DHCP server. As a result, when your internet service provider (ISP) activates the modem, it typically assigns only one public IP address, which supports a single internet connection.
If you wish to use both Ethernet ports on the S33 simultaneously, you would need to contact your ISP and request the activation of a second public IP address. However, please note that not all ISPs offer multiple public IP addresses for residential customers.
This topic has been closed for replies.
- Wi-Fi Warriors
- Answer
Please ensure that only one Ethernet connection is used at a time on the S33. Although the device has two Ethernet ports, both should not be connected simultaneously.
The S33 is a standalone cable modem and does not include a built-in DHCP server. As a result, when your internet service provider (ISP) activates the modem, it typically assigns only one public IP address, which supports a single internet connection.
If you wish to use both Ethernet ports on the S33 simultaneously, you would need to contact your ISP and request the activation of a second public IP address. However, please note that not all ISPs offer multiple public IP addresses for residential customers.
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