Cox said to contact Arris as they have validated connection and Mac ID. But I can’t see the internet. Tried via wireless and direct wire to pc
- Wi-Fi Warriors
Please ensure that only one Ethernet connection is used at a time on the S33. Although the device has two Ethernet ports, both should not be connected simultaneously.
The S33 is a standalone cable modem and does not include a built-in DHCP server. As a result, when your internet service provider (ISP) activates the modem, it typically assigns only one public IP address, which supports a single internet connection.
If you wish to use both Ethernet ports on the S33 simultaneously, you would need to contact your ISP and request the activation of a second public IP address. However, please note that not all ISPs offer multiple public IP addresses for residential customers.
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.