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I just got the S33 as my previous modem was no longer supported and I had been having connection issues.  With the S33 I am still having connection issues, I believe it’s the line, but in trying to troubleshoot myself I went to look at the Event Log and nothing shows up.  Why is this?  Do need a new software version?  All my status parameters are fine.

Hello Mike B,

Well we understand that you are facing connection issues on the S33 . Could you let us know is there a drop on the internet ? If so, how many times a day?

Also, let us know the status of led lights .

As you had mentioned the status parameters are fine, but for connection issues we need to check the cable signal levels which need be on the accepted values .

Please note the below link for trouble shooting on cable signal levels:

http://arris.force.com/consumers/articles/General_FAQs/S33-Cable-Signal-Levels

For the Event log : this log will be taken control by Internet Service Provider as they can  help diagnose and correct problems from their side .

Hope this information helps . 

 

 

 

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