Is there any way to chat with support? S33 modem is lit up blue like usual, have zero wifi connection to any devices, and no xfinity outages. I’ve unplugged many times, just did a reset for 3-4 seconds, and nothing works.
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The S33 is a modem only device. It doesn’t have wifi capability.
That’d be your router.
What router is that?
The basic sequence is 1) Ensure the modem is up and has an appropriate signal. Check hardwired. 2) Ensure you have a proper connection from the router to the modem. I’ve seen folks have a damaged cable and lose network connectivity that way. Check hardwired. 3) Check for errors at the router level, and/or anything that may be causing WiFi to drop.
What do you see when you navigate to the admin page? Does it show ‘DOCSIS Network Access Enabled’? How are the signal levels? If you can’t access through the router, then use an ethernet connection to from your PC to the modem and make sure you reboot the modem.
What sort of router are you using? If the modem is up, can you access the modem admin page when hardwired to the modem?
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