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Opening ports on S33 to allow for AT&T cell booster

  • December 28, 2024
  • 3 replies
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Hi,

I have unfortunately terrible cellular service with AT&T at my home and am evaluating options. AT&T has given me a cell booster and I am trying to connect it, and have been instructed by AT&T that I have to open the following UDP ports of the modem to allow the booster to activate: UDP / 500 IPSec port, UDP / 4500 IPSec port, Emergency Services Protocol (ESP) 50, and UDP 123 NTP port (timing synch). Initially, AT&T said my internet provider had to enable this, but I own the modem (not Xfinity, my internet provider). I seem to be unable to talk live to an ARRIS rep to resolve this. Does anyone have advice? Thank you!

 

 

Best answer by plemans

The s33 is a modem only device. You change port options through the router, not the modem. 

What router do you have? 

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3 replies

plemans
Juggernaut
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  • Juggernaut
  • 2219 replies
  • Answer
  • December 30, 2024

The s33 is a modem only device. You change port options through the router, not the modem. 

What router do you have? 


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  • Author
  • The Many
  • 1 reply
  • January 8, 2025

Thanks for answering and sorry for the late reply!

I have an Eero 6 mesh wifi system. I’ll try to figure it out… Thanks for pointing me in the right diretion, and if you have further advice, it’s greatly appreciated!


plemans
Juggernaut
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  • Juggernaut
  • 2219 replies
  • January 9, 2025

Make sure the booster is connected to the eero router and not directly to the modem. 


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