Multiple Level 1 Technicians have promised a callback from Melvin, Supervisor for Arris Technical Support Tier 2 Team, for several days on end. No callback has been received. Arris has been shipped back an S33 modem with power cord for a full refund per that agreed upon, but no meaningful response has been received from Arris. The Arris case number is 2412-06033.
This topic has been closed for replies.
+41- Juggernaut
- Answer
You’d have to go through support. This is the public help forum to encourage members of the public to help out. You’ll have to call them back or go through support
Login to the community
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.