Skip to main content
Solved

reset button not workin S33

C
The Many
Forum|alt.badge.img

Need to factory reset my surfboard S33. Depressing reset button does nothing. 
 

Best answer by SURFboard Moderator

To perform a hard reset, use a pen, paperclip, or any pointed object. At the bottom of the equipment, you will see a small hole. Inside the hole, there is a reset button press and hold it for 20 seconds. You should feel a click when pressing the reset button, make sure you feel it to confirm the reset.

There is also an alternate option in the web based interface of the S33 where you can perform a soft reset 

Please refer to this link, where you can find the steps to perform both a soft and hard reset.

 http://arris.force.com/consumers/articles/General_FAQs/S33-Factory-Reset

View original
Did this topic help you find an answer to your question?
This topic has been closed for comments

4 replies

S
Wi-Fi Warriors
Forum|alt.badge.img+42

To perform a hard reset, use a pen, paperclip, or any pointed object. At the bottom of the equipment, you will see a small hole. Inside the hole, there is a reset button press and hold it for 20 seconds. You should feel a click when pressing the reset button, make sure you feel it to confirm the reset.

There is also an alternate option in the web based interface of the S33 where you can perform a soft reset 

Please refer to this link, where you can find the steps to perform both a soft and hard reset.

 http://arris.force.com/consumers/articles/General_FAQs/S33-Factory-Reset

SURFboard Community Moderator Team
plemans
Juggernaut
Forum|alt.badge.img+41
  • plemansJuggernaut
  • Juggernaut
  • 2219 replies
  • February 4, 2025

what makes you think you need to reset it? 

Most modems are set and forget as there isn’t really anything to change on them. 

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
sargent knuckle
The Many
Forum|alt.badge.img

i rebooted mine from the router web page, i’m guessing you can reset it there also, i seen the reset icon right below the reboot icon

S
Wi-Fi Warriors
Forum|alt.badge.img+42

We don't have remote access to perform the reset on our end. You can use a paperclip to press and hold the reset button, ensuring you feel a clicking sound.

http://arris.force.com/consumers/articles/General_FAQs/S33-Factory-Reset

SURFboard Community Moderator Team

Most helpful members this week

Terms & ConditionsCookie settings

Cookie policy

We use cookies to enhance and personalize your experience. If you accept you agree to our full cookie policy. Learn more about our cookies.

 
Cookie settings