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Question

S33 Amber Light / No Web Interface / Reset Not Working

  • January 29, 2026
  • 1 reply
  • 25 views

Are their any steps or solutions I've missed?

 

Problem

Today modem turned amber for 20 seconds and then flashes white and off then amber. No web interface. Reset button is not working. 

Diagnostic Attempts

1. Web interface - Attempted access the web interface at http://192.168.100.1 I could not reach it.

2. Power cycled - Unplugged for 30 mins, plugged it back in let it sit for 15 mins, still cycling amber, white, off.

3. Direct Connection - Disconnected all cables, powered off. Connected power and network cable to port 1 on my desktop. It is still cycling amber, white, off. Desktop would not register any connection and no lights on the ports. I swapped network connection to port 2, I did not receive any DHCP but it is doing some sort of handshake as my desktop reports a network connection and lights are visible on ports. I manually assigned my desktop the IP 192.168.100.200 and Subnet 255.255.255.0 and attempted to get to web interface but no response.

4. Reset - I grabbed a pen and pushed the reset button in it flashed white then amber after a few seconds it started cycling amber, white, off again. Attempted web interface no response, restored desktop DHCP to automatic and tried again no response. 

5. Leaving it unplugged tonight to see if it resurrects itself tomorrow. 

 

Background Info

I inherited an SB33 modem from the last occupant in my apartment. It's been running for 1 year with no issues. 

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1 reply

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As you have already tried all the basic troubleshooting steps, we request that you try swapping the power cord with an alternate one to determine whether the issue is related to the power cord.

If the issue still persists, please contact our support team by visiting arris.com/consumersupport.