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S33 bad after less than 3 years?

  • April 17, 2025
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The Many
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I bought an S33 less than 3 years ago. Recently was troubleshooting a slow internet issue and rebooted my modem by unplugging it for a minute. When I plugged back in, it never connected to the internet again (green flashing light). I has my ISP come out today and they replaced all the cables and still were unable to get my modem to connect. The tech said modems typically last only 2 years and that mine may not have the latest firmware update or is just gone bad. He installed a different modem which connected immediately. Is it true this modem could have gone bad after less than 3 years of use? It’s out of warranty now, so I’m unsure what else I can do to validate if it truly is bad or not. 

Best answer by SURFboard Moderator

 

Modems don't necessarily stop working after 2 years. Their lifespan depends on the hardware quality and the wear and tear of the unit.

First let us check the Ethernet port status, you can connect the modem directly to a computer and check the IP address without the coaxial cable connected.

To check the IP address on a Windows computer, please follow these steps:

  1. Press the Windows button + the letter R on your keyboard to open the "Run" command box.
  2. In the box, type "CMD" and press Enter.
  3. A black screen will appear. Type "ipconfig" and press Enter.
  4. Under the category 'Ethernet adapter Ethernet,' you’ll find the IPv4 address.

To check the IP address on a Mac:

  1. Click on the Apple menu.
  2. Then, select System Preferences or System Settings.
  3. Navigate to Networks and click on the Ethernet option to view the IP address.
  4. If you're using an adapter, you’ll see an option for USB under Networks.

If the IP address starts with 169.254.., or if the media state shows 'disconnected' or the category is blank, there could be an issue with the port itself.

 

 

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Wi-Fi Warriors
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Modems don't necessarily stop working after 2 years. Their lifespan depends on the hardware quality and the wear and tear of the unit.

First let us check the Ethernet port status, you can connect the modem directly to a computer and check the IP address without the coaxial cable connected.

To check the IP address on a Windows computer, please follow these steps:

  1. Press the Windows button + the letter R on your keyboard to open the "Run" command box.
  2. In the box, type "CMD" and press Enter.
  3. A black screen will appear. Type "ipconfig" and press Enter.
  4. Under the category 'Ethernet adapter Ethernet,' you’ll find the IPv4 address.

To check the IP address on a Mac:

  1. Click on the Apple menu.
  2. Then, select System Preferences or System Settings.
  3. Navigate to Networks and click on the Ethernet option to view the IP address.
  4. If you're using an adapter, you’ll see an option for USB under Networks.

If the IP address starts with 169.254.., or if the media state shows 'disconnected' or the category is blank, there could be an issue with the port itself.

 

 

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