s33 died less than 2 months of ownership

Could you please confirm the LED light status on your modem and let us know the name of your internet service provider? To help isolate the issue, we’ll need to connect the modem directly using an Ethernet cable.

To check the Ethernet port status, you can connect the modem directly to a computer and check the IP address without the coaxial cable connected.

To check the IP address on a Windows computer, please follow these steps:

1. Press the Windows button + the letter R on your keyboard to open the "Run" command box.
2. In the box, type "CMD" and press Enter.
3. A black screen will appear. Type "ipconfig" and press Enter.
4. Under the category 'Ethernet adapter Ethernet,' you’ll find the IPv4 address.

To check the IP address on a Mac:

1. Click on the Apple menu.
2. Then, select System Preferences or System Settings.
3. Navigate to Networks and click on the Ethernet option to view the IP address.
4. If you're using an adapter, you’ll see an option for USB under Networks.

If the IP address starts with 169.254.., or if the media state shows 'disconnected' or the category is blank, there could be an issue with the port itself.

For additional support, please visit our official support channel at www.arris.com/consumersupport.