My S33 has been making an annoying high pitched sound for about a month. The sound got significantly worse today and it stopped working. Plugged in my old sbg6580 and contacted my ISP and now I have Internet back. Arris expects me to have a cpu with an Ethernet port but not many laptops come with Ethernet ports anymore. Nether my laptop not my finances laptop have Ethernet ports. Arris says if I can't connect a computer to it there nothing they can do for me. Modem is still under warranty until Sept.
Solved
s33 high pitched buzzing for about a month
- The Many
- 3 replies
Best answer by SURFboard Moderator
Alternatively, using a converter to connect the modem directly to your computer would help us in providing you with a proper solution.
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+41- Juggernaut
- 2219 replies
why do they need to hardwire into it?
If its not working (led’s off), there isn’t anything to check
- The Many
- 3 replies
The leds aren't off. But it never lights up blue. Just get an amber light for several seconds followed by a very light blue or white light. Not the normal deeper blue light. The high pitched sound is unbearable and drives the dogs crazy. Won't connect.
- Wi-Fi Warriors
- 3605 replies
Please reach out to www.arris.com/consumersupport for warranty claim.
- The Many
- 3 replies
That's what I did. But they expect me to find a computer that I can connect to the modem via Ethernet cable. We don't own any computers that have an Ethernet port. Very few computers even have those ports anymore, especially our dells 🙄. So I would have to source a USB c adaptor that has an Ethernet port.
- Wi-Fi Warriors
- 3605 replies
- Answer
Alternatively, using a converter to connect the modem directly to your computer would help us in providing you with a proper solution.
- The Many
- 3 replies
I assume you mean something like this https://www.anker.com/products/a8313?search_category=autofill&q=ethernet
- Wi-Fi Warriors
- 3605 replies
Yes , that is an ethernet adaptor and using that you can connect the modem to your computer.
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