I'm replacing my Xfinity modem with an S33. I can get my Deco Tp link wifi to work but ethernet ports from my devices do not see the internet. When I get the ethernet ports to work the deco tp link will not work? Im running my house throught a 24 port patch panel into a 24 port unmanaged netgear switch. However when I go back to the modem from xfinity I can get both to work with no issue. Any help would be appreciated.
Answer
S33 Modem
- The Many
Best answer by SURFboard Moderator
As confirmed, when a device is directly connected to the S33 modem, it successfully receives an internet connection. Similarly, the TP-Link Deco provides Wi-Fi connectivity when connected to the modem.
However, if you attempt to use both Ethernet ports on the S33 simultaneously, it will not establish a connection. Additionally, connecting the TP-Link Deco to the first port and a Net Gear unmanaged switch to the second port will also not work.
The S33 is a standalone cable modem and does not include a built-in DHCP server. As a result, when your internet service provider (ISP) activates the modem, it typically assigns only one public IP address, which supports a single internet connection.
If you wish to use both Ethernet ports on the S33 simultaneously, you would need to contact your ISP and request the activation of a second public IP address. However, please note that not all ISPs offer multiple public IP addresses for residential customers.
For more details on the functionality of the S33’s Ethernet ports, please refer to the link below:
https://arris.my.salesforce-sites.com/consumers/articles/knowledge/S33-Ethernet-Ports
This topic has been closed for replies.
- Wi-Fi Warriors
- Answer
As confirmed, when a device is directly connected to the S33 modem, it successfully receives an internet connection. Similarly, the TP-Link Deco provides Wi-Fi connectivity when connected to the modem.
However, if you attempt to use both Ethernet ports on the S33 simultaneously, it will not establish a connection. Additionally, connecting the TP-Link Deco to the first port and a Net Gear unmanaged switch to the second port will also not work.
The S33 is a standalone cable modem and does not include a built-in DHCP server. As a result, when your internet service provider (ISP) activates the modem, it typically assigns only one public IP address, which supports a single internet connection.
If you wish to use both Ethernet ports on the S33 simultaneously, you would need to contact your ISP and request the activation of a second public IP address. However, please note that not all ISPs offer multiple public IP addresses for residential customers.
For more details on the functionality of the S33’s Ethernet ports, please refer to the link below:
https://arris.my.salesforce-sites.com/consumers/articles/knowledge/S33-Ethernet-Ports
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