Solved

S33 Power Cord Replacement

  • 18 May 2024
  • 1 reply
  • 159 views

Badge

Hello,

 

My ARRIS S33 modem stopped working unexpectedly (solid amber light then light green light and high pitched noise). I purchased a similar modem and tested its power cord on my modem and it worked perfectly with the new cord, so the original power cord was faulty.

 

Since my modem is still under warranty, I want to request a replacement power cord free of charge. Can someone point me in the right direction please?

 

Thanks!

icon

Best answer by SURFboard Moderator 20 May 2024, 18:24

View original

This topic has been closed for comments

1 reply

Userlevel 5
Badge +41

Yes, if the modem accessories are within a year yu can reach out to Arris.com/consumersupport for warranty replacement of your power cord