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S33 power on Failure

  • November 5, 2023
  • 3 replies
  • 215 views
K
The Many
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S33 modem stopped providing internet service. Front panel LED is flashing green at Avery high rate for speed. Tried power off for multiple minutes. Tried resetting and reboot procedures. Same LED high flash rate (essentially a flicked). Tried direct computer network connection to access the modem default IP address, no response from the S33 unit. 
Any other options to get this unit working?  Was purchased 3/31/23 and is still under warranty. Not sure how to make replacement claim if the S33 is truly dead. 

Best answer by plemans

gotta go through support for RMA

https://arris.my.salesforce-sites.com/consumers/ConsumerProductSupport?t=Call&utm_source=SURFboardSite&utm_medium=contact-us&utm_campaign=surfboard-resources-call

 

E
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3 replies

E
The Many
  • edddsThe Many
  • The Many
  • November 6, 2023

I have the same problem just started today 

plemans
Juggernaut
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  • plemansJuggernaut
  • Juggernaut
  • Answer
  • November 6, 2023

gotta go through support for RMA

https://arris.my.salesforce-sites.com/consumers/ConsumerProductSupport?t=Call&utm_source=SURFboardSite&utm_medium=contact-us&utm_campaign=surfboard-resources-call

 

Current setup: Netgear CM3000-->Netgear RBE973S-->2.5gig tp-link switch, Xfinity 2.4gig/350mbps
K
The Many
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  • KandKThe Many
  • Author
  • The Many
  • November 6, 2023

Thank you plemans!! Product support confirmed the S33 unit was non-functional and provided an RMA for replacement. 

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