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Question

S33 Reporting Data Usage to Xfinity Tripled

  • April 29, 2023
  • 1 reply
  • 178 views

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Hi All, 

 

I purchased and installed S33 in February. It worked well. However, for March and April, Xfinity reported that 3x-4x data usage than before (and charged for additional data). My router reported 1/4-1/3 of the data usage. 

So I called Xfinity to see why there is a difference in data usage being reported. Xfinity said it was because the S33 did not report data usage correctly. 

Does anyone know how to solve this problem? Or is this a problem with the S33?

Thanks all for your help. 

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1 reply

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  • Author
  • The Many
  • May 4, 2023

OK. Arris Tier 1 support couldnt help but Tier 2 support agrees to replace the unit without much discussion. Yeah!