I have a surfboard S33 that I’ve been using for about a year now. I guess I’ve been tardy in reporting this issue. The modem keeps rebooting multiple times during the day and the restart usually takes about 5-7 minutes. I’ve spoken with Comcast about this and they indicated that everything looks good from their end. They aren’t not seeing any errors being reported to them.
The S33 is a replacement for an earlier modem that I had. I worked with Comcast and we reinstalled that modem and everything worked fine so it doesn’t appear to be an issue with the connection from Comcast. I use the previous modem for almost 8 years with no issues at all on the line.
Well, I checked the Event Log today and it seems that there are multiple errors and that the date of the device keeps getting reset to 12/31/1969… see the attached screenshot.
Please let me know how I can initiate warranty support for this before my warranty expires.
