Internet speed is slow. Sparklight says they are unable to update the software on their end because they keep getting an error message. how do i fix this.
+41- Juggernaut
Modems aren’t user updatable. Its part of the docsis spec.
So sparklight blaming it on that is just them getting you off the phone.
First though, test your speeds directly off the modem (without a router connected) and see what you get. Make sure it is indeed modem/ISP related and not a slow router.
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