My S33 modem has a solid light green light, and the back LEDs show green and amber for the 1.0 GE port and nothing for the 2.5 GE port (which is the port I was using). I've tried to connect the ethernet cable and go to 192.168.100.1 but it won't load. Any advice? Still under warranty for another year.
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S33 solid light green back led green and amber
- The Many
- 1 reply
Best answer by SURFboard Moderator
After reset, if the problem persists, I suggest visiting www.arris.com/consumersupport for further assistance.
- The Many
- 1 reply
Also, to add to it, the reset button isn't doing anything, held for 3-4 seconds or 10+, nothing happens. Neither did unplugging for 10 mins.
- The Many
- 1 reply
I have exactly the same issue.
I moved my modem slightly last night. Now it cycles solid amber, then flashes write, then off.
These ‘error codes’ don’t exist.
Resetting the device (pin for 4-5 seconds, or 10, or 30) does nothing. When its powered back on, the same light stays on. There is no reboot sequence.
I contacted Cox and they could not ‘see’ the modem.
Guess I’m having an expensive trip to Bestbuy, and if this is the Arris modem after only a year, I’ll certainly never be buying one of these again. I can’t wait for a warranty replacement as I have no internet in the house apart from my phone.
- Wi-Fi Warriors
- 3615 replies
- Answer
After reset, if the problem persists, I suggest visiting www.arris.com/consumersupport for further assistance.
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