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Good morning, I have a 

ARRIS - SURFboard S33 32 x 8 DOCSIS 3.1 Multi-Gig Cable Modem. (Purchased Oct 2021) I switched to an Xfinity modem for a while due to a sales pitch.  I tried all day yesterday to get my S33 back online.  The reps at Xfinity kept telling me that there was an outage in my area. It wasnt an outage, my S33 apparently had some files that needed to be updated in the modem.  I spent 5 hours in chat mode with Xfinity and 5 reps. Xfinity indicated that the files were updated to teh S33.  How do I know for sure?  Is there a way to test it beyond connecting and activating the unit through Xfinity again.  What other options are possible to test the speed and operation of the modem?  I prefer not to go through that again.  

Thank you all

There isn’t any “files that needed update”. the files are part of the provisioning with any modem. What probably happened was you had more than a certain amount of modems on your account. I test a lot of modems and about every 5th one, I have to contact xfinity and get a rep who knows what they’re doing to remove old ones from the account. Its not usually the first one who knows what I’m talking about. 

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