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S33V2 - Hardware version states V1 in Web portal.

  • 1 May 2024
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Purchased a S33 V2 but when I login to the Arris portal it states that the hardware version is V1.0. 

 

Do I actually own a S33 V2, or did they put a V1 in a V2 box. I searched this issue, and the only answer seemed like a canned response from the manufacturer saying they source components from the same places - this is not an answer to the question being asked.

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Best answer by SURFboard Moderator 2 May 2024, 21:38

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To verify the modem status could you please check and confirm whether the serial number mentioned on the modem label and on the box are same.