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Question

S34 cant access interface and overheat issue

T
The Many
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Since August 2024, I have S34 modem. It always ran a bit hot.

Recently, I can’t log in to the web interface to check event log.

I purchased a different modem from another manufacturer. 
No Problem in heat dissipation and logging in to the interface!

What should I do with the S34?

2 replies

S
Wi-Fi Warriors
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Since you are experiencing hot to touch the modem, I would request you to disconnect the modem from the power outlet for safety reasons.

Please visit www.arris.com/consumersupport for further assistance regarding warranty claims.

SURFboard Community Moderator Team
Melchior
The Certified
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  • MelchiorThe Certified
  • The Certified
  • 13 replies
  • April 3, 2025

My S34 is hot too.. no clue why.. I just got it.

2.3Gbps download speed and 354Mbps upload speed tested.

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