Since August 2024, I have S34 modem. It always ran a bit hot.
Recently, I can’t log in to the web interface to check event log.
I purchased a different modem from another manufacturer.
No Problem in heat dissipation and logging in to the interface!
What should I do with the S34?
Best answer by SURFboard Moderator
Since you are experiencing hot to touch the modem, I would request you to disconnect the modem from the power outlet for safety reasons.
Please visit www.arris.com/consumersupport for further assistance regarding warranty claims.
Since you are experiencing hot to touch the modem, I would request you to disconnect the modem from the power outlet for safety reasons.
Please visit www.arris.com/consumersupport for further assistance regarding warranty claims.
+4My S34 is hot too.. no clue why.. I just got it.
2.3Gbps download speed and 354Mbps upload speed tested.
If the modem is new, you can return it to the retailer and request a replacement unit.
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