Installed this modem about 3 weeks ago. According to the installer and now Comcast tech the modem has burned out already. Reinstalled the old modem which was working but I wanted to up my internet speeds. My question is how to proceed under warranty for get a replacement?
Thanks in advance.
Best answer by SURFboard Moderator
If you felt the device was burned, I would suggest disconnecting the modem from the power outlet for safety measures.
Please visit www.arris.com/consumersupport for further assistance regarding warranty claim.
If you felt the device was burned, I would suggest disconnecting the modem from the power outlet for safety measures.
Please visit www.arris.com/consumersupport for further assistance regarding warranty claim.
No account yet? Create an account
Enter your E-mail address. We'll send you an e-mail with instructions to reset your password.
